Privacy Policy

Last updated: 31 May 2026

Rankmate Digital ("we", "us", "our") is a remote digital agency providing local SEO services. This policy explains what personal data we collect, why we collect it, and how we handle it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Rankmate Digital is the data controller for personal data collected through this website and through our service delivery.

Contact:
Email: info@rankmatedigital.site
WhatsApp: +44 7518 728542
Website: rankmatedigital.site

2. Data We Collect

We collect personal data in the following ways:

• Audit and enquiry requests: When you contact us via email or WhatsApp to request a free audit or ask about our services, we collect your name, email address, phone number or WhatsApp contact, and your business name.
• Service delivery: When you become a client, we collect business information needed to optimise your Google Business Profile, including your trading name, address, phone number, and service categories.
• Website analytics: We may collect anonymised usage data about how visitors interact with our website (pages visited, referral source, browser type). This data does not identify you personally.
• Cookies: Our website uses strictly necessary cookies to function and may use analytics cookies to understand site performance. See Section 7 for details.

3. How We Use Your Data

We use your personal data only for the purposes described below:

• To respond to your enquiry or audit request
• To provide the local SEO services you have paid for
• To send you reports and updates related to your service
• To send occasional marketing communications about our services (only if you have opted in, and you can opt out at any time)
• To comply with legal obligations

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

• Contract: Processing is necessary to deliver the services you have purchased.
• Legitimate interests: Responding to enquiries and providing audit results to potential clients.
• Consent: Where you have explicitly agreed to receive marketing communications.
• Legal obligation: Where we are required to process data by law.

5. How Long We Keep Your Data

• Enquiry and audit data: up to 12 months if no service is started
• Client service data: for the duration of the contract and up to 3 years after it ends, for legal and accounting purposes
• Marketing data: until you opt out or withdraw consent

6. Who We Share Data With

We do not sell your personal data. We may share data with the following categories of third parties only where necessary to deliver our services:

• Google (to manage your Google Business Profile on your behalf)
• Business directory platforms (to build citations as part of your SEO plan)
• Email and communication tools used to manage client correspondence

All third parties are required to handle your data in compliance with applicable data protection law.

7. Cookies

Our website uses cookies to operate correctly. These may include:

• Strictly necessary cookies: Required for the site to function. These cannot be disabled.
• Analytics cookies: Used to understand how visitors use the site (e.g., which pages are most visited). These are anonymised and do not identify you personally. You can disable these in your browser settings.

You can control cookie settings through your browser. Disabling analytics cookies will not affect your ability to use the site.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete data
• Right to erasure: Ask us to delete your data (subject to legal retention requirements)
• Right to restrict processing: Ask us to limit how we use your data
• Right to data portability: Request your data in a portable format
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at info@rankmatedigital.site. We will respond within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All client communications are conducted over encrypted channels.

10. International Transfers

We serve UK clients and operate primarily within the UK. Where any data is processed by third-party tools or services outside the UK, we ensure appropriate safeguards are in place (such as standard contractual clauses or adequacy decisions) to protect your data in accordance with UK GDPR.

11. Complaints

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

ico.org.uk/make-a-complaint
ICO Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concern directly before you contact the ICO. Please email us first at info@rankmatedigital.site.

12. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available at rankmatedigital.site/privacy-policy. We will notify active clients of material changes by email.